Frequently asked questions

Here are some frequently asked questions：

1. Do I need to insert a SIM card into the Pulse I？

When leaving the factory, we have inserted a SIM card for you and prepared a data serviceplan that can be used for at least 3 months. Afterwards, you can use $PPD or $USDT to pay for your annual data plan (we will inform you how to do that. This SIM card is specifically designed for this hardware (Pulse I), please do not use it for other purposes.

SIM cards are also region/area sensitive, and we have set the country in which SIM card works based on the address you provided when purchasing the device. If you bring your device to another country, it may not be able to communicate (SIM card may stop working). In addition, just like your mobile service, the communication situation of the device will also be affected by the signal coverage provided by your local wireless service provider.

1. If I have two cars with different charging interfaces/connectors, do I need to buy two equipment?

We think this situation is likely to occur in the United States. You don't need to buy 2 equipment. We suggest you purchase Pulse I with connectors that meet the 1772 standard, and then buy a PowerPod 1772 to NACS (car) adapter (which will be sold on our website).

1. Is my address/location able to receive your 4G signal?

We collaborate with major communication service providers in various countries, striving to provide everyone with a better access experience. You can check whether your area has signal coverage on the websites of relevant service providers.

Country/Region	Operator
Albania	Vodafone
UAE	Etisalat
Australia	Vodafone
Austria	H3G
Canada	Rogers
Chile	Entel
China	ChinaMobile/Unicom
CongoDR	Vodafone
Czech Republic	Vodafone
Germany	Vodafone
Spain	Vodafone
France	Bouygues Telecom/Orange
United Kingdom	H3G/Vodafone
Denmark	H3G
Sweden	H3G
Ghana	Vodafone
Greece	Vodafone
Hong Kong	H3G
Hungary	Vodafone
Indonesia	Indosat
Ireland	H3G/Vodafone
Israel	Partner/Pelephone
Italy	H3G/Vodafone
Japan	KDDI AU
Cambodia	Smart
South Korea	SKTelecom
Lesotho	Vodafone
Macau	H3G
Malta	Vodafone
Myanmar	MPT
Mozambique	Vodafone
Malaysia	Celcom/Mi3G-UMobile
Netherlands	Vodafone
New Zealand	Vodafone
Philippines	Smart
Portugal	Vodafone
Romania	Vodafone
Russian Federation	MTS
Saudi Arabia	STC
Singapore	Starhub
Thailand	AIS/Truemove
Turkey	Vodafone-Telsim
Taiwan	CHT/FET
Tanzania	Vodafone
USA	AT&T/T-Mobile
Vitenam	Vitenam Mobile
South Africa	Vodafone
Norway	TeliaSonera/Network Norway